Frequently asked questions IT services
In this IT services FAQ page you'll find clear answers about processes, delivery times, and support — everything that matters, in one place.
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Network architecture, segmentation, perimeter and internal security, multi-site connectivity, enterprise wireless infrastructure, cloud solutions, backup, observability (monitoring & alerts) and operational support.
Yes. Basic packages include audit, initial design, configuration, secure remote access and rapid support. Services grow modularly as your infrastructure grows. You can start with Request a quote.
form "Request a quote" collects essential data. After the evaluation, a technical and financial proposal aligned with the real objectives and constraints is delivered.
On-site implementations are done nationwide for projects with a physical component. Support and day-to-day operations are managed remotely, with dedicated SLA.
Inventory, topology mapping, configuration analysis, wireless testing, access policy and event logging verification, exposure scans and a report with remediation priorities. For the wireless part see also Wi-Fi Enterprise & Site Survey.
For standard implementations, delivery is within a few business days. Complex projects, with data centers and multiple locations, may require up to about a month.
Yes. Established enterprise equipment can be proposed or existing infrastructure can be used. The choice is based on an optimal cost-performance ratio and long-term support.
All discussions and materials are covered by confidentiality agreements. Strict access and traceability policies apply to documentation and configurations.
Yes. Most implementations continue with a maintenance plan: mONITORING, updates, scheduled interventions and support within the window established by the SLA.